{"id":2296,"date":"2026-01-02T21:50:01","date_gmt":"2026-01-02T21:50:01","guid":{"rendered":"https:\/\/charmdomacena.com\/portfolio\/?post_type=project&p=2296"},"modified":"2026-02-10T21:57:03","modified_gmt":"2026-02-10T21:57:03","slug":"ux-case-wdr","status":"publish","type":"project","link":"https:\/\/charmdomacena.com\/portfolio\/project\/ux-case-wdr\/","title":{"rendered":"Workday Rising Digital Experience"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.27.5″ _module_preset=”default” background_color=”#222222″ custom_padding=”4px||4px||false|false” border_width_bottom=”2px” border_color_bottom=”#FFFFFF” global_colors_info=”{}”][et_pb_row _builder_version=”4.25.1″ _module_preset=”default” width=”95%” max_width=”100%” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_code _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”]Projects<\/a> \/ Workday Rising<\/span>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”overview” module_id=”post_body” _builder_version=”4.27.5″ _module_preset=”default” custom_padding=”0px||6px|||” border_width_top=”16px” border_color_top=”#1f1f1f” collapsed=”off” global_colors_info=”{}”][et_pb_row custom_padding_last_edited=”on|phone” admin_label=”projectinfo-labels” module_class=”projectBrief” _builder_version=”4.27.5″ _module_preset=”default” width=”96%” max_width=”100%” custom_margin=”||||false|false” custom_margin_tablet=”||||false|false” custom_margin_phone=”||0px||false|false” custom_margin_last_edited=”on|phone” custom_padding=”14px||9px|||” custom_padding_tablet=”14px||9px|||” custom_padding_phone=”14px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.19.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_code admin_label=”title-area” _builder_version=”4.27.5″ _module_preset=”default” custom_margin=”||16px|||” global_colors_info=”{}”]<\/p>\n

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\t <\/p>\n

Workday Rising Attendee Portal<\/h1>\n

\t End-to-end attendee experience, real-time event states, and design system evolution across North America and EMEA<\/span>\t <\/p>\n

\n

[\/et_pb_code][et_pb_code admin_label=”tabs” module_class=”categoryTabs” _builder_version=”4.27.5″ _module_preset=”default” custom_margin=”||16px|||” global_colors_info=”{}”]<\/p>\n

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\t\tClient<\/span> Workday<\/span>\t<\/div>\n

\t<\/p>\n

\t\t Agency<\/span> George P. Johnson<\/span>\t<\/div>\n

<\/p>\n

\t\t Engagement<\/span> 2023 – ongoing<\/span>\t<\/div>\n

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\t\tRole<\/span> Senior Digital Experience Designer<\/span>\t<\/div>\n

\t<\/div>\n

[\/et_pb_code][et_pb_code admin_label=”description” _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”]Workday Rising is an annual multi-day global event that brings together tens of thousands of attendees across North America and EMEA. With hundreds of sessions and multiple livestreams running in parallel, the attendee portal became the backbone of how people planned, navigated, and stayed oriented throughout the event.Over several years, I helped evolve this portal into a clearer, more stable, and more scalable system\u2014supporting everything from content discovery to real-time broadcast behavior. Working closely with PMs, engineers, and client leads, the focus was always on delivering experiences that held up under live conditions while remaining flexible enough to grow with the event each year.<\/pee>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.5″ _module_preset=”default” custom_margin=”0px|0px|0px|0px|false|false” custom_padding=”0px|0px|0px|0px|false|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.5″ _module_preset=”default” width=”100%” max_width=”100%” module_alignment=”center” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/charmdomacena.com\/portfolio\/wp-content\/uploads\/2026\/01\/25wdr-hero-v2.png” title_text=”25wdr-hero-v2″ align=”center” force_fullwidth=”on” _builder_version=”4.27.5″ _module_preset=”default” custom_padding=”26px|||||” custom_padding_tablet=”26px|||||” custom_padding_phone=”0px||||false|false” custom_padding_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”phase-3″ module_class=”problemSection” _builder_version=”4.27.5″ _module_preset=”default” custom_padding=”12px|||||” border_color_all=”#000000″ border_width_top=”25px” collapsed=”off” global_colors_info=”{}”][et_pb_row custom_padding_last_edited=”on|phone” _builder_version=”4.27.5″ _module_preset=”default” background_color=”#FFFFFF” width=”95%” max_width=”100%” module_alignment=”center” custom_margin_tablet=”” custom_margin_phone=”0px||||false|false” custom_margin_last_edited=”on|phone” custom_padding=”|35px|13px|35px|false|false” custom_padding_tablet=”|35px|13px|35px|false|false” custom_padding_phone=”8px||||false|false” border_color_bottom=”#bfbfbf” collapsed=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.19.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_code admin_label=”phase-title” _builder_version=”4.27.5″ _module_preset=”default” custom_margin=”||0px|0px|false|false” custom_padding=”||0px||false|false” custom_padding_tablet=”||0px||false|false” custom_padding_phone=”||0px|0px|false|false” custom_padding_last_edited=”on|phone” hover_enabled=”0″ custom_css_free_form=” ||.bodyList||{ || padding-left: 72px!important; || margin-top:8px;|| color:#000;||}|| ||.bodyList li {|| font-family:Oswald;|| font-weight:300;|| font-size:24px;|| line-height:150%;||}|| ||||||\/*** Responsive Styles Smartphone Portrait ***\/||@media all and (max-width: 479px) {||.bodyList li {|| font-size:1.2rem;|| font-family:Oswald;|| font-weight:300;|| line-height:150%;|| ||}||.bodylist, .entry-content ul {|| padding-left:32px!important;|| padding-right: 32px!important;|| color:#000;|| }||}||” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

What I owned<\/h4>\n

As the digital experience design lead, I shaped the portal\u2019s end-to-end attendee experience by aligning stakeholder priorities with practical design and technical constraints. I was responsible for:<\/pee><\/p>\n

    <\/p>\n
  • Leading UX\/UI design across core attendee surfaces <\/b>for pre-event, live, and post-event phases<\/li>\n

    <\/p>\n

  • Defining interaction patterns, flows, and visual hierarchy<\/b> to support fast scanning and decision-making<\/li>\n

    <\/p>\n

  • Converting ambiguous stakeholder input into clear UX requirements<\/b> and shared success criteria<\/li>\n

    <\/p>\n

  • Mapping workflows and surfacing system constraints <\/b>through targeted stakeholder conversations<\/li>\n

    <\/p>\n

  • Iterating on UI for new and updated features,<\/b> refining interaction behavior with real-world use in mind<\/li>\n

    <\/p>\n

  • Applying Workday\u2019s evolving brand system through scalable UI patterns<\/b> that balanced usability and feasibility<\/li>\n

    <\/p>\n

  • Partnering with engineering to validate interaction behavior and edge cases<\/b> ahead of release<\/li>\n

    <\/p>\n

  • Coordinating across PMs, directors, and cross-functional leads<\/b> to maintain alignment and delivery momentum<\/li>\n

    <\/ul>\n

    [\/et_pb_code][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.5″ _module_preset=”default” background_color=”#f4f4f4″ width=”95%” max_width=”100%” module_alignment=”center” custom_padding=”|32px|16px|32px|false|false” border_color_bottom=”#bfbfbf” collapsed=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.19.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_code admin_label=”phase-title” module_id=”environment” _builder_version=”4.27.5″ _module_preset=”default” custom_margin=”||0px||false|false” custom_padding=”||0px||false|false” custom_css_free_form=”.p_black {|| color:#000!important;||}||||.bulletCaption {|| font-family:bebas neue;|| font-size:1.5vw;|| margin-left:24px|| ||}” global_colors_info=”{}”]<\/p>\n

    The environment<\/h4>\n

    The attendee portal operated within a fast, time-bound event cycle where timelines were fixed, requirements evolved, and stability mattered more than polish once the event went live.<\/pee><\/p>\n

    <\/p>\n
    <\/p>\n
    Event Constraints<\/div>\n

    <\/p>\n

      <\/p>\n
    • Hard deadlines tied to conference dates<\/li>\n
    • Limited ability to modify the experience once live<\/li>\n
    • Features released in phases across the event lifecycle<\/li>\n

      <\/p>\n

    • Support for both in-person and digital attendees<\/li>\n

      <\/ul>\n

      <\/div>\n

      <\/p>\n

      <\/p>\n
      Platform Constraints<\/div>\n

      <\/p>\n

        <\/p>\n
      • Existing system shaped what was technically feasible<\/li>\n
      • Integrations limited certain interaction behaviors<\/li>\n
      • Content priorities and brand updates shifted throughout build<\/li>\n

        <\/p>\n

      • Some interactions needed to be simplified to stay stable under heavy traffic<\/li>\n

        <\/ul>\n

        <\/div>\n

        <\/div>\n

        <\/p>\n

        Design + Delivery Approach <\/div>\n

        <\/p>\n

          <\/p>\n
        • Working in fast, collaborative cycles with engineering and product to keep delivery moving<\/li>\n

          <\/p>\n

        • Designing interaction patterns and visuals that would behave consistently, even during heavy live-event use <\/li>\n

          <\/p>\n

        • Prioritizing solutions we could trust to perform under live-event conditions<\/li>\n

          <\/p>\n

        • Sequencing design work to keep engineering unblocked and ensure features could be built and tested on time<\/li>\n

          <\/ul>\n

          [\/et_pb_code][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.5″ _module_preset=”default” background_color=”#FFFFFF” width=”95%” max_width=”100%” module_alignment=”center” custom_padding=”|35px|24px|35px|false|false” border_color_bottom=”#bfbfbf” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.19.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_code admin_label=”phase-title” _builder_version=”4.27.5″ _module_preset=”default” custom_margin=”||0px||false|false” custom_padding=”||0px||false|false” global_colors_info=”{}”]<\/p>\n

          Key Experience Upgrades<\/h4>\n

          [\/et_pb_code][et_pb_code admin_label=”content area” _builder_version=”4.27.5″ _module_preset=”default” background_enable_color=”off” custom_margin=”0px||0px||false|false” custom_padding=”5px|0px||0px|false|false” custom_padding_tablet=”5px|0px||0px|false|false” custom_padding_phone=”0px|0px||0px|false|false” custom_padding_last_edited=”on|phone” custom_css_free_form=”.ui-video {|| width: 100%;|| height: auto;|| border-radius: 12px;|| display: block;||}||||.image h5 {|| border: 2px dashed #000;|| width: fit-content;|| padding: 10px 10px 8px;|| margin-left: -32px;|| font-size: 18px;|| letter-spacing: 0.75px;|| line-height: 18px;|| font-family:’Bebas Neue’;|| margin-bottom:25px;||}|| || .connectBottom {|| margin-bottom: -25px!important;||} || || .it-1-slides {|| padding: 50px;||}|| ||.twocolimg {|| overflow: hidden;|| width: 100%;|| justify-content: space-between;||}||||.twocolimg img {|| width: 48%;||}” border_color_top=”#000000″ border_color_right=”#000000″ border_color_left=”#000000″ global_colors_info=”{}”]<\/p>\n

          <\/p>\n

          Broadcast Channel Evolution <\/h4>\n

          <\/div>\n

          [\/et_pb_code][et_pb_code admin_label=”content area” _builder_version=”4.27.5″ _module_preset=”default” background_enable_color=”off” custom_margin=”0px||0px||false|false” custom_padding=”8px|24px|8px|24px|false|false” custom_padding_tablet=”8px|24px|8px|24px|false|false” custom_padding_phone=”16px|24px|8px|24px|false|false” custom_padding_last_edited=”on|phone” border_width_top=”4px” border_color_top=”#000000″ border_width_right=”4px” border_color_right=”#000000″ border_width_left=”4px” border_color_left=”#000000″ global_colors_info=”{}”]<\/p>\n

          Problem<\/b>The live broadcast originally appeared by swapping the homepage hero with a player. As the event scaled\u2014with simultaneous livestreams, segments, and breakout sessions\u2014attendees struggled to understand what was airing, when it was happening, or how it connected to the rest of the program. Initial Solution (2023-2024) <\/b>The broadcast experience moved into its own page, and I defined how that end-to-end flow would work for attendees.To make pre-event planning easier, I designed a time-based schedule that surfaced the entire broadcast lineup with quick ways to save sessions. The tabbed layout shown here wasn\u2019t feasible the prior year\u2014when we relied on anchored jump links\u2014so this structure introduced a much clearer, more scalable way to preview livestream content in advance. <\/pee> \t<\/div>\n

          [\/et_pb_code][et_pb_image src=”https:\/\/charmdomacena.com\/portfolio\/wp-content\/uploads\/2026\/01\/24wdr-scheduleguide.png” title_text=”24wdr-scheduleguide” align=”center” force_fullwidth=”on” _builder_version=”4.27.5″ _module_preset=”default” custom_margin=”||0px|||” custom_padding=”0px|0px|0px|0px|false|false” border_width_right=”4px” border_width_left=”4px” global_colors_info=”{}”][\/et_pb_image][et_pb_code admin_label=”content area” _builder_version=”4.27.5″ _module_preset=”default” background_enable_color=”off” custom_margin=”0px||0px||false|false” custom_padding=”8px|24px|8px|24px|false|false” border_color_top=”#000000″ border_width_right=”4px” border_color_right=”#000000″ border_width_left=”4px” border_color_left=”#000000″ global_colors_info=”{}”]<\/p>\n

          We used an existing card component to support favoriting and agenda-building. It came with limitations, but it ensured stability and predictable behavior under deadlines and live-event constraints. <\/pee> \t<\/div>\n

          [\/et_pb_code][et_pb_image src=”https:\/\/charmdomacena.com\/portfolio\/wp-content\/uploads\/2026\/01\/ux-wdr-live-guide24.png” title_text=”ux-wdr-live-guide24″ align=”center” force_fullwidth=”on” _builder_version=”4.27.5″ _module_preset=”default” custom_margin=”||0px|||” custom_padding=”0px|0px|0px|0px|false|false” border_width_right=”4px” border_width_left=”4px” global_colors_info=”{}”][\/et_pb_image][et_pb_code admin_label=”content area” _builder_version=”4.27.5″ _module_preset=”default” background_enable_color=”off” custom_margin=”0px||0px||false|false” custom_padding=”8px|24px|8px|24px|false|false” border_color_top=”#000000″ border_width_right=”4px” border_color_right=”#000000″ border_width_left=”4px” border_color_left=”#000000″ global_colors_info=”{}”]<\/p>\n

          Several early concepts weren\u2019t technically viable given how the platform handled live data. I partnered with engineering to validate feasibility, refine the direction, and land on patterns that would stay reliable at peak traffic. <\/pee> \t<\/div>\n

          [\/et_pb_code][et_pb_code admin_label=”content area” _builder_version=”4.27.5″ _module_preset=”default” background_enable_color=”off” custom_margin=”0px||0px||false|false” custom_padding=”8px|24px|8px|24px|false|false” border_color_top=”#000000″ border_width_right=”4px” border_color_right=”#000000″ border_width_left=”4px” border_color_left=”#000000″ global_colors_info=”{}”]<\/p>\n

          Live Experience<\/b>Once the event went live, the Broadcast page became the central place attendees watched and tracked programming. The player sat at the top, with a real-time schedule below showing what was live, what had finished, and what was coming next. <\/pee> \t<\/div>\n

          [\/et_pb_code][et_pb_image src=”https:\/\/charmdomacena.com\/portfolio\/wp-content\/uploads\/2026\/01\/ux-wdr-live-brdcst24.png” title_text=”ux-wdr-live-brdcst24″ align=”center” force_fullwidth=”on” _builder_version=”4.27.5″ _module_preset=”default” custom_margin=”||0px|||” custom_padding=”0px|0px|0px|0px|false|false” border_width_right=”4px” border_width_left=”4px” global_colors_info=”{}”][\/et_pb_image][et_pb_code admin_label=”content area” _builder_version=”4.27.5″ _module_preset=”default” background_enable_color=”off” custom_margin=”0px||0px||false|false” custom_padding=”8px|24px|8px|24px|false|false” border_color_top=”#000000″ border_width_right=”4px” border_color_right=”#000000″ border_width_left=”4px” border_color_left=”#000000″ global_colors_info=”{}”]<\/p>\n

          Because the tabbed layout wasn\u2019t feasible on this page, I introduced quick-access modals for checking the previous and next day\u2019s schedules. This replaced the previous year\u2019s link out to the guide and let attendees navigate days without leaving the broadcast. <\/pee> \t<\/div>\n

          [\/et_pb_code][et_pb_video src=”https:\/\/charmdomacena.com\/portfolio\/wp-content\/uploads\/2026\/01\/P_P2-live-guide-page-4.mp4″ image_src=”https:\/\/charmdomacena.com\/portfolio\/wp-content\/uploads\/2026\/01\/24wdr-modals.png” play_icon_color=”#000000″ thumbnail_overlay_color=”RGBA(255,255,255,0)” _builder_version=”4.27.5″ _module_preset=”default” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” border_width_right=”4px” border_width_left=”4px” global_colors_info=”{}”][\/et_pb_video][et_pb_code admin_label=”content area” _builder_version=”4.27.5″ _module_preset=”default” background_enable_color=”off” custom_margin=”0px||0px||false|false” custom_padding=”8px|24px|8px|24px|false|false” border_color_top=”#000000″ border_width_right=”4px” border_color_right=”#000000″ border_width_left=”4px” border_color_left=”#000000″ global_colors_info=”{}”]<\/p>\n

          I also created wireflows that mapped expected behaviors across states, days, and transitions so engineering had a clear blueprint for implementation. <\/pee> \t<\/div>\n

          [\/et_pb_code][et_pb_code admin_label=”content area” _builder_version=”4.27.5″ _module_preset=”default” background_enable_color=”off” custom_margin=”0px||0px||false|false” custom_padding=”8px|24px|8px|24px|false|false” border_color_top=”#000000″ border_width_right=”4px” border_color_right=”#000000″ border_width_left=”4px” border_color_left=”#000000″ global_colors_info=”{}”]<\/p>\n

          Evolution Over Time (2025)<\/b>As the portal matured, we intentionally retired the pre-event broadcast schedule to streamline discovery through the enhanced session catalog and keep the broadcast experience centered on a single page. I maintained the quick-access day-to-day modals so attendees could still look ahead or revisit earlier sessions without leaving the broadcast, and refined visual details to align with evolving brand and platform updates. <\/pee> \t<\/div>\n

          [\/et_pb_code][et_pb_image src=”https:\/\/charmdomacena.com\/portfolio\/wp-content\/uploads\/2026\/01\/25wdr-livebroadcast.png” title_text=”25wdr-livebroadcast” align=”center” force_fullwidth=”on” _builder_version=”4.27.5″ _module_preset=”default” custom_margin=”||0px|||” custom_padding=”0px|0px|0px|0px|false|false” border_width_right=”4px” border_width_left=”4px” global_colors_info=”{}”][\/et_pb_image][et_pb_code admin_label=”content area” _builder_version=”4.27.5″ _module_preset=”default” background_enable_color=”off” custom_margin=”-24px||0px||false|false” custom_padding=”16px|24px|0px|24px|false|false” custom_padding_tablet=”16px|24px|0px|24px|false|false” custom_padding_phone=”32px||||false|false” custom_padding_last_edited=”on|phone” custom_css_free_form=”.ui-video {|| width: 100%;|| height: auto;|| border-radius: 12px;|| display: block;||}||||.image h5 {|| border: 2px dashed #000;|| width: fit-content;|| padding: 10px 10px 8px;|| margin-left: -32px;|| font-size: 18px;|| letter-spacing: 0.75px;|| line-height: 18px;|| font-family:’Bebas Neue’;|| margin-bottom:25px;||}|| || .connectBottom {|| margin-bottom: -25px!important;||} || || .it-1-slides {|| padding: 50px;||}|| ||.twocolimg {|| overflow: hidden;|| width: 100%;|| justify-content: space-between;||}||||.twocolimg img {|| width: 48%;||}” border_color_top=”#000000″ border_width_right=”4px” border_color_right=”#000000″ border_width_bottom=”4px” border_color_bottom=”#000000″ border_width_left=”4px” border_color_left=”#000000″ global_colors_info=”{}”]<\/p>\n

          The broadcast page kept its familiar structure\u2014player + schedule\u2014while gaining improvements that clarified navigation and real-time state changes as programming continued to grow. Outcome<\/b>The broadcast experience evolved from a temporary homepage takeover into a stable, state-aware system that supported the scale of a global event. Attendees could preview content early, stay oriented during live moments, and navigate the program with less friction. Over time, the solution became clearer, more focused, and easier to extend without recreating core patterns each year. <\/pee> \t<\/div>\n

          [\/et_pb_code][et_pb_code admin_label=”content area” _builder_version=”4.27.5″ _module_preset=”default” background_enable_color=”off” custom_margin=”0px||0px||false|false” custom_padding=”5px|0px|0px|0px|false|false” custom_css_free_form=”.image h5 {|| border: 2px dashed #000;|| width: fit-content;|| padding: 10px 10px 8px;|| margin-left: -32px;|| font-size: 18px;|| letter-spacing: 0.75px;|| line-height: 18px;|| font-family:’Bebas Neue’;|| margin-bottom:25px;||}|| || .connectBottom {|| margin-bottom: -25px!important;||} || || .it-1-slides {|| padding: 50px;||}|| ||.twocolimg {|| overflow: hidden;|| width: 100%;|| justify-content: space-between;||}||||.twocolimg img {|| width: 48%;||}” border_color_top=”#000000″ border_color_right=”#000000″ border_color_left=”#000000″ global_colors_info=”{}”]<\/p>\n

          <\/p>\n

          System over one-offs <\/h4>\n

          <\/div>\n

          [\/et_pb_code][et_pb_code admin_label=”content area” _builder_version=”4.27.5″ _module_preset=”default” background_enable_color=”off” custom_margin=”0px||0px||false|false” custom_padding=”5px|32px|24px|32px|false|false” custom_padding_tablet=”5px|32px|24px|32px|false|false” custom_padding_phone=”16px|32px|24px|32px|false|false” custom_padding_last_edited=”on|phone” border_width_top=”4px” border_color_top=”#000000″ border_width_right=”4px” border_color_right=”#000000″ border_width_left=”4px” border_color_left=”#000000″ global_colors_info=”{}”]<\/p>\n

          Problem:<\/b> Before I joined, the portal was being rebuilt year to year through one-off layouts and quick fixes. It worked short-term but created inconsistency and made the overall experience harder to maintain as the event grew. Solution:<\/b>I shifted the approach from individual screens to a small set of reusable layouts and interaction patterns that could flex across content types and event phases.<\/pee>\t<\/div>\n

          [\/et_pb_code][et_pb_code admin_label=”content area” _builder_version=”4.27.5″ _module_preset=”default” background_enable_color=”off” custom_margin=”0px||0px||false|false” custom_padding=”5px|32px|24px|32px|false|false” custom_css_free_form=”.yearLabel {|| font-family:bebas neue;|| color:#999;|| font-size:1.2rem;|| text-align:center;||}” border_color_top=”#000000″ border_width_right=”4px” border_color_right=”#000000″ border_width_left=”4px” border_color_left=”#000000″ global_colors_info=”{}”]<\/p>\n

          2025<\/div>\n

          [\/et_pb_code][et_pb_image src=”https:\/\/charmdomacena.com\/portfolio\/wp-content\/uploads\/2026\/01\/25wdr-all-v2.png” title_text=”25wdr-all-v2″ align=”center” force_fullwidth=”on” _builder_version=”4.27.5″ _module_preset=”default” custom_margin=”||0px|||” custom_padding=”0px|0px|0px|0px|false|false” border_width_right=”4px” border_width_left=”4px” locked=”off” global_colors_info=”{}”][\/et_pb_image][et_pb_code admin_label=”content area” _builder_version=”4.27.5″ _module_preset=”default” background_enable_color=”off” custom_margin=”0px||0px||false|false” custom_padding=”32px|32px|0px|32px|false|false” border_color_top=”#000000″ border_width_right=”4px” border_color_right=”#000000″ border_width_left=”4px” border_color_left=”#000000″ global_colors_info=”{}”]<\/p>\n

          2024<\/div>\n

          [\/et_pb_code][et_pb_image src=”https:\/\/charmdomacena.com\/portfolio\/wp-content\/uploads\/2026\/01\/24wdr-all-v2.png” title_text=”24wdr-all-v2″ align=”center” force_fullwidth=”on” _builder_version=”4.27.5″ _module_preset=”default” custom_margin=”||0px|||” custom_padding=”0px|0px|0px|0px|false|false” border_width_right=”4px” border_width_left=”4px” locked=”off” global_colors_info=”{}”][\/et_pb_image][et_pb_code admin_label=”content area” _builder_version=”4.27.5″ _module_preset=”default” background_enable_color=”off” custom_margin=”0px||0px||false|false” custom_padding=”32px|32px|0px|32px|false|false” border_color_top=”#000000″ border_width_right=”4px” border_color_right=”#000000″ border_width_left=”4px” border_color_left=”#000000″ global_colors_info=”{}”]<\/p>\n

          2023<\/div>\n

          [\/et_pb_code][et_pb_image src=”https:\/\/charmdomacena.com\/portfolio\/wp-content\/uploads\/2026\/01\/23wdr-all-v2.png” title_text=”23wdr-all-v2″ align=”center” force_fullwidth=”on” _builder_version=”4.27.5″ _module_preset=”default” custom_margin=”||0px|||” custom_padding=”0px|0px|0px|0px|false|false” border_width_right=”4px” border_width_left=”4px” locked=”off” global_colors_info=”{}”][\/et_pb_image][et_pb_code admin_label=”content area” _builder_version=”4.27.5″ _module_preset=”default” background_enable_color=”off” custom_margin=”0px||0px||false|false” custom_padding=”5px|32px|24px|32px|false|false” custom_padding_tablet=”5px|32px|24px|32px|false|false” custom_padding_phone=”16px|32px|24px|32px|false|false” custom_padding_last_edited=”on|phone” border_color_top=”#000000″ border_width_right=”4px” border_color_right=”#000000″ border_width_bottom=”4px” border_width_left=”4px” border_color_left=”#000000″ global_colors_info=”{}”]<\/p>\n

          Outcome:<\/b>Feature development became faster and more predictable, the experience became more consistent, and the portal could grow year over year without constant rework. The system created a foundation that supported iteration instead of reinventing the UI each cycle.<\/pee>\t<\/div>\n

          [\/et_pb_code][et_pb_code admin_label=”content area” _builder_version=”4.27.5″ _module_preset=”default” background_enable_color=”off” custom_margin=”0px||0px||false|false” custom_padding=”5px|0px||0px|false|false” border_color_top=”#000000″ border_color_right=”#000000″ border_color_left=”#000000″ global_colors_info=”{}”]<\/p>\n

          <\/p>\n

          Session Catalog clarity at scale <\/h4>\n

          <\/div>\n

          [\/et_pb_code][et_pb_code admin_label=”content area” _builder_version=”4.27.5″ _module_preset=”default” background_enable_color=”off” custom_margin=”0px||0px||false|false” custom_padding=”5px|32px|0px|32px|false|false” custom_padding_tablet=”5px|32px|0px|32px|false|false” custom_padding_phone=”16px|32px|0px|32px|false|false” custom_padding_last_edited=”on|phone” border_width_top=”4px” border_color_top=”#000000″ border_width_right=”4px” border_color_right=”#000000″ border_width_left=”4px” border_color_left=”#000000″ global_colors_info=”{}”]<\/p>\n

          Problem:<\/b>As the program grew, the session catalog became harder to navigate. Different attendee groups had different access rules and priorities, tracks weren\u2019t always clear, and livestream availability was easy to miss\u2014making it difficult for people to quickly identify sessions that matched their needs.Solution:<\/b>I worked with client leads to simplify how relevance and access were communicated.<\/pee><\/div >[\/et_pb_code][et_pb_image src=”https:\/\/charmdomacena.com\/portfolio\/wp-content\/uploads\/2026\/01\/sessioncat-all.png” title_text=”sessioncat-all” align=”center” force_fullwidth=”on” _builder_version=”4.27.5″ _module_preset=”default” custom_margin=”||0px|||” custom_padding=”0px|0px|0px|0px|false|false” border_width_right=”4px” border_width_left=”4px” locked=”off” global_colors_info=”{}”][\/et_pb_image][et_pb_code admin_label=”content area” _builder_version=”4.27.5″ _module_preset=”default” background_enable_color=”off” custom_margin=”0px||0px||false|false” custom_padding=”5px|32px|0px|32px|false|false” border_color_top=”#000000″ border_width_right=”4px” border_color_right=”#000000″ border_width_left=”4px” border_color_left=”#000000″ global_colors_info=”{}”]<\/p>\n
          This included introducing a clear color-coded pill system for track type, access level, and livestream status, along with lightweight UI prompts that helped free attendees understand when premium sessions were available to them.<\/pee>\t<\/div>\n

          [\/et_pb_code][et_pb_image src=”https:\/\/charmdomacena.com\/portfolio\/wp-content\/uploads\/2026\/01\/sessioncat-dig-free.png” title_text=”sessioncat-dig-free” align=”center” force_fullwidth=”on” _builder_version=”4.27.5″ _module_preset=”default” custom_margin=”||0px|||” custom_padding=”0px|0px|0px|0px|false|false” border_width_right=”4px” border_width_left=”4px” locked=”off” global_colors_info=”{}”][\/et_pb_image][et_pb_code admin_label=”content area” _builder_version=”4.27.5″ _module_preset=”default” background_enable_color=”off” custom_margin=”0px||0px||false|false” custom_padding=”5px|32px|16px|32px|false|false” custom_css_free_form=”.image h5 {|| border: 2px dashed #000;|| width: fit-content;|| padding: 10px 10px 8px;|| margin-left: -32px;|| font-size: 18px;|| letter-spacing: 0.75px;|| line-height: 18px;|| font-family:’Bebas Neue’;|| margin-bottom:25px;||}|| || .connectBottom {|| margin-bottom: -25px!important;||} || || .it-1-slides {|| padding: 50px;||}|| ||.twocolimg {|| overflow: hidden;|| width: 100%;|| justify-content: space-between;||}||||.twocolimg img {|| width: 48%;||}” border_color_top=”#000000″ border_width_right=”4px” border_color_right=”#000000″ border_width_bottom=”4px” border_width_left=”4px” border_color_left=”#000000″ global_colors_info=”{}”]<\/p>\n

          Outcome:<\/b>The catalog became easier to scan, clearer across access levels, and more supportive of varied attendee types. People could identify the right sessions faster and build schedules with more confidence, even as content volume continued to grow.<\/pee>\t<\/div>\n

          [\/et_pb_code][et_pb_code admin_label=”content area” _builder_version=”4.27.5″ _module_preset=”default” background_enable_color=”off” custom_margin=”0px||0px||false|false” custom_padding=”5px|0px||0px|false|false” custom_css_free_form=”.image h5 {|| border: 2px dashed #000;|| width: fit-content;|| padding: 10px 10px 8px;|| margin-left: -32px;|| font-size: 18px;|| letter-spacing: 0.75px;|| line-height: 18px;|| font-family:’Bebas Neue’;|| margin-bottom:25px;||}|| || .connectBottom {|| margin-bottom: -25px!important;||} || || .it-1-slides {|| padding: 50px;||}|| ||.twocolimg {|| overflow: hidden;|| width: 100%;|| justify-content: space-between;||}||||.twocolimg img {|| width: 48%;||}” border_color_top=”#000000″ border_color_right=”#000000″ border_color_left=”#000000″ global_colors_info=”{}”]<\/p>\n

          <\/p>\n

          Personalization enhancements <\/h4>\n

          <\/div>\n

          [\/et_pb_code][et_pb_code admin_label=”content area” _builder_version=”4.27.5″ _module_preset=”default” background_enable_color=”off” custom_margin=”0px||0px||false|false” custom_padding=”5px|32px|16px|32px|false|false” custom_padding_tablet=”5px|32px|16px|32px|false|false” custom_padding_phone=”16px|32px|16px|32px|false|false” custom_padding_last_edited=”on|phone” border_width_top=”4px” border_color_top=”#000000″ border_width_right=”4px” border_color_right=”#000000″ border_width_left=”4px” border_color_left=”#000000″ global_colors_info=”{}”]<\/p>\n

          Problem:<\/b>Multiple personalization features were being introduced, and the portal needed to absorb them without becoming more complicated.Solution:<\/b>I defined the UI and interaction patterns for these features and collaborated with engineering and third-party vendors to ensure everything fit the platform\u2019s constraints and worked cohesively within the existing system.<\/pee>\t<\/div>\n

          [\/et_pb_code][et_pb_image src=”https:\/\/charmdomacena.com\/portfolio\/wp-content\/uploads\/2026\/01\/25wdr-quiz.png” title_text=”25wdr-quiz” align=”center” force_fullwidth=”on” _builder_version=”4.27.5″ _module_preset=”default” custom_margin=”||0px|||” custom_padding=”0px|0px|0px|0px|false|false” border_width_right=”4px” border_width_left=”4px” locked=”off” global_colors_info=”{}”][\/et_pb_image][et_pb_code admin_label=”content area” _builder_version=”4.27.5″ _module_preset=”default” background_enable_color=”off” custom_margin=”0px||0px||false|false” custom_padding=”5px|32px|16px|32px|false|false” custom_css_free_form=”.image h5 {|| border: 2px dashed #000;|| width: fit-content;|| padding: 10px 10px 8px;|| margin-left: -32px;|| font-size: 18px;|| letter-spacing: 0.75px;|| line-height: 18px;|| font-family:’Bebas Neue’;|| margin-bottom:25px;||}|| || .connectBottom {|| margin-bottom: -25px!important;||} || || .it-1-slides {|| padding: 50px;||}|| ||.twocolimg {|| overflow: hidden;|| width: 100%;|| justify-content: space-between;||}||||.twocolimg img {|| width: 48%;||}” border_color_top=”#000000″ border_width_right=”4px” border_color_right=”#000000″ border_width_bottom=”4px” border_width_left=”4px” border_color_left=”#000000″ global_colors_info=”{}”]<\/p>\n

          Outcome:<\/b>The portal gained flexible, relevant personalization tools without increasing complexity or fragmenting the experience.<\/pee>\t<\/div>\n

          [\/et_pb_code][et_pb_code admin_label=”content area” _builder_version=”4.27.5″ _module_preset=”default” background_enable_color=”off” custom_margin=”0px||0px||false|false” custom_padding=”5px|0px||0px|false|false” custom_css_free_form=”.image h5 {|| border: 2px dashed #000;|| width: fit-content;|| padding: 10px 10px 8px;|| margin-left: -32px;|| font-size: 18px;|| letter-spacing: 0.75px;|| line-height: 18px;|| font-family:’Bebas Neue’;|| margin-bottom:25px;||}|| || .connectBottom {|| margin-bottom: -25px!important;||} || || .it-1-slides {|| padding: 50px;||}|| ||.twocolimg {|| overflow: hidden;|| width: 100%;|| justify-content: space-between;||}||||.twocolimg img {|| width: 48%;||}” border_color_top=”#000000″ border_color_right=”#000000″ border_color_left=”#000000″ global_colors_info=”{}”]<\/p>\n

          <\/p>\n

          Registration Interface redesign <\/h4>\n

          <\/div>\n

          [\/et_pb_code][et_pb_code admin_label=”content area” _builder_version=”4.27.5″ _module_preset=”default” background_enable_color=”off” custom_margin=”0px||0px||false|false” custom_padding=”5px|32px|16px|32px|false|false” custom_padding_tablet=”5px|32px|16px|32px|false|false” custom_padding_phone=”16px|32px|16px|32px|false|false” custom_padding_last_edited=”on|phone” custom_css_free_form=”.image h5 {|| border: 2px dashed #000;|| width: fit-content;|| padding: 10px 10px 8px;|| margin-left: -32px;|| font-size: 18px;|| letter-spacing: 0.75px;|| line-height: 18px;|| font-family:’Bebas Neue’;|| margin-bottom:25px;||}|| || .connectBottom {|| margin-bottom: -25px!important;||} || || .it-1-slides {|| padding: 50px;||}|| ||.twocolimg {|| overflow: hidden;|| width: 100%;|| justify-content: space-between;||}||||.twocolimg img {|| width: 48%;||}” border_width_top=”4px” border_color_top=”#000000″ border_width_right=”4px” border_color_right=”#000000″ border_width_left=”4px” border_color_left=”#000000″ global_colors_info=”{}”]<\/p>\n

          Problem:<\/b> The registration landing page felt dated and out of step with the rest of the portal, making package options harder to understand at a glance.Solution:<\/b> I refreshed the visual design and hierarchy to align with the updated brand and make the information easier to scan and compare.<\/pee>\t<\/div>\n

          [\/et_pb_code][et_pb_image src=”https:\/\/charmdomacena.com\/portfolio\/wp-content\/uploads\/2026\/01\/25wdr-reg.png” title_text=”25wdr-reg” align=”center” force_fullwidth=”on” _builder_version=”4.27.5″ _module_preset=”default” custom_margin=”||0px|||” custom_padding=”0px|0px|0px|0px|false|false” border_width_right=”4px” border_width_left=”4px” locked=”off” global_colors_info=”{}”][\/et_pb_image][et_pb_code admin_label=”content area” _builder_version=”4.27.5″ _module_preset=”default” background_enable_color=”off” custom_margin=”0px||0px||false|false” custom_padding=”5px|32px|16px|32px|false|false” custom_css_free_form=”.image h5 {|| border: 2px dashed #000;|| width: fit-content;|| padding: 10px 10px 8px;|| margin-left: -32px;|| font-size: 18px;|| letter-spacing: 0.75px;|| line-height: 18px;|| font-family:’Bebas Neue’;|| margin-bottom:25px;||}|| || .connectBottom {|| margin-bottom: -25px!important;||} || || .it-1-slides {|| padding: 50px;||}|| ||.twocolimg {|| overflow: hidden;|| width: 100%;|| justify-content: space-between;||}||||.twocolimg img {|| width: 48%;||}” border_color_top=”#000000″ border_width_right=”4px” border_color_right=”#000000″ border_width_bottom=”4px” border_width_left=”4px” border_color_left=”#000000″ global_colors_info=”{}”]<\/p>\n

          Outcome:<\/b> The page became clearer, more modern, and more confidence-building\u2014giving attendees a smoother first step into the event.<\/pee>\t<\/div>\n

          [\/et_pb_code][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.5″ _module_preset=”default” background_color=”#f4f4f4″ width=”95%” max_width=”100%” module_alignment=”center” custom_padding=”|35px|0px|35px|false|false” border_color_bottom=”#bfbfbf” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.19.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_code admin_label=”phase-title” _builder_version=”4.27.5″ _module_preset=”default” custom_margin=”||0px||false|false” custom_padding=”||0px||false|false” custom_css_free_form=”.p_black {|| color:#000!important;||}” global_colors_info=”{}”]<\/p>\n

          Impact<\/h4>\n

          Looking back, the work helped move the portal from a series of year-to-year fixes into a clearer, more stable system that could support the scale of a global event. Attendees had an easier time understanding what was happening, discovering relevant sessions, and staying oriented during live moments. For the teams behind the scenes, aligning design and engineering earlier meant fewer surprises, fewer dead ends, and features that could ship reliably. The result was a platform that was easier to maintain, easier to extend, and more resilient as the event continued to evolve.<\/pee>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"nf_dc_page":"","_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"project_category":[],"project_tag":[],"class_list":["post-2296","project","type-project","status-publish","hentry"],"yoast_head":"\nWorkday Rising Digital Experience - Charm Domacena - Product & Visual Designer<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/charmdomacena.com\/portfolio\/project\/ux-case-wdr\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Workday Rising Digital Experience - 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